About Us


We encourage a partnership approach to grow your customer base & brand.

Chameleon Customer Contact is an Australian-owned customer contact & outsourcing specialist, established in 2011 by a group of experienced direct sales, merchandising & marketing industry leaders.

Our vision is to become an integral, trusted partner in your ongoing operational strategy. We believe that people are the key to a successful, high quality & great value customer contact solution, from agent to executive level.

With our team's national track record of delivery, your decision to choose Chameleon for your customer contact requirements is a decision you will be glad you made!

Our vision is to provide our clients with
'best-practice customer contact solutions'.



We tailor the best solution to suit your business

  • Business Sales (B2B)
  • Residential Door-to-Door Sales (D2D)
  • Contact Centres / Telesales
  • Retail Kiosks
  • Store-In-Store Sales
  • Event Promotions
  • Market Research
  • Customer Satisfaction Programs
  • Merchandising
  • Direct Sales & Customer Contact Consulting
  • Mystery Shopping Programs

Merchandising & Marketing

Our merchandising & business sales teams are industry specialists at delivering product & brand awareness merchandising, ultimately increasing sales & activations and securing market share for our partners.

Our team have merchandised over 100,000 retail stores nationwide, including the negotiation & installation of over 20,000 permanent displays.

Multilingual Marketing Specialists

Our Ethnic Markets Expertise:

    Over 4.3M Australians speak a language other than English at home. With multilingual workforces we target these communities & deliver results exceeding standard market expectations. Our team has a proven, specialist competency in delivering programs to ethnic markets, including managing key ethnic events & mobilising multilingual brand ambassadors to engage with the community & champion your brand.

    We have existing relationships with, & are able to effectively target, recruit & engage, the right staff with the right language skillsets, for your multilingual marketing strategy.

A selection of languages we speak:
Arabic, Bengali, Cantonese, Farsi, French, Gujarati, Hebrew, Hindi, Khmer, Korean, Kurdish, Malay, Mandarin, Portuguese, Punjabi, Shanghainese, Spanish, Taiwanese, Tamil, Tagalog, Urdu & Vietnamese.

Our team have merchandised over 100,000 retail stores nationwide, including the negotiation and installation of over 20,000 permanent displays. We are extensively experienced at delivering Telco, FMCG, Government initiatives & financial services merchandising solutions.

Recent Campaigns

Recent Campaigns

ActewAGL: Field, B2B, retail & event electricity, solar & energy sales & cust. service
Alannah & Madeline Foundation: Retail, event promotions & marketing
Australian Firefighters Calendar: Retail & event promotions. Media events
Cancer Council: Event promotions. Charity product sales & customer service
Carlton Football Club: Contact centre sales & customer service
EnergyAustralia: B2B & contact centre electricity sales, BPO & customer service
GM Holden: All states, metro & regional. Contact centre, field recall specialists
Hawthorn Football Club: Contact centre sales & customer service
North Melbourne Football Club: Contact centre sales & customer service
Richmond Football Club: Contact centre sales & customer service
RSL: Retail & event promotions. Charity product sales, marketing & customer service
Sensis Skip: Event promotions, B2B sales, contact centres & customer service
Toyota & Lexus: All states, metro & regional. Contact centre, field recall specialists
True Value Solar: Retail & event promotions, solar & energy sustainability sales
Viva Energy: Contact centre sales & customer service
Vodafone (NZ & Aust.): Merchandising, B2B, door to door & retail & event sales
White Pages: Contact centre sales & customer service


All campaigns are delivered with a focus on compliance and quality

Case Studies

Optus pre-paid products in conjunction with PPS Retail Kiosks

In 2011, PPS & Chameleon Customer Contact launched a retail customer acquisition channel, with the task of delivering sales of Optus pre-paid products. Sales kiosks were engaged in varied locations, including Australia Post stores, Optus dealers & through major promotional events, retail traffic hubs & key ethnic festivals.

Chameleon Customer Contact were able to demonstrate our proven, specialist competency by recruiting the ideal sales staff for a multitude of varied campaigns, with region-specific and / or multilingual skill sets. These sales professionals were recruited to suit target customers at these sites – such as Arabic speakers in Sydney's Western suburbs or Tagalog speakers for Filipino festivals.

By delivering robust compliance management systems & employee-model only engagements, Chameleon Customer Contact have consistently achieved industry-leading acquisition results whilst ensuring customer experience and the compliance are delivered in every customer interaction.

Project snapshot

Consistently delivering results 2x to 3x those of accepted industry standard, whilst delivering 100% compliant sales in all customer interactions.

Demonstrated ability to recruit staff with top-notch direct sales ability along with specialist multilingual skill sets & region-specific experience.

Demonstrating a recruitment & location flexibility & swift response time, which have been keys to the success of our multi-faceted PPS Optus retail kiosk programs

All campaigns are delivered with a focus on compliance and quality


Contact Us

Telephone: 1300 136 246 Email Us

Head Office
146 Langford Street,
North Melbourne, Victoria 3051

3/28 Greenhill Road,
Wayville, South Australia 5034

28B Ross Street,
Newstead, Queensland 4006

73 Mary Street
St Peters, NSW 2044

6/706 Great South Road
Penrose, Auckland, New Zealand

71 Printers Way,
Kingston, ACT 2604

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Chameleon Customer Contact acknowledges the Traditional Owners of the land & recognise their continuing connection to it.

We pay respects to all Elders, past & present, & all future leaders, & give thanks for being able to share this land together, today.

Chameleon Customer Contact acknowledges the Kaumatua of Aotearoa and their Kaitiaki. We pay respects to all Whakapapa and give thanks for sharing their Taonga with us.







New Zealand

North Island

South Island


We deliver training and specifically designed programs tailored
for each campaign both before and during the campaign.