In 2011, PPS & Chameleon Customer Contact launched a retail customer acquisition channel, with the task of delivering sales of Optus pre-paid products. Sales kiosks were engaged in varied locations, including Australia Post stores, Optus dealers & through major promotional events, retail traffic hubs & key ethnic festivals.
Chameleon Customer Contact were able to demonstrate our proven, specialist competency by recruiting the ideal sales staff for a multitude of varied campaigns, with region-specific and / or multilingual skill sets. These sales professionals were recruited to suit target customers at these sites – such as Arabic speakers in Sydney's Western suburbs or Tagalog speakers for Filipino festivals.
By delivering robust compliance management systems & employee-model only engagements, Chameleon Customer Contact have consistently achieved industry-leading acquisition results whilst ensuring customer experience and the compliance are delivered in every customer interaction.
Consistently delivering results 2x to 3x those of accepted industry standard, whilst delivering 100% compliant sales in all customer interactions.
Demonstrated ability to recruit staff with top-notch direct sales ability along with specialist multilingual skill sets & region-specific experience.
Demonstrating a recruitment & location flexibility & swift response time, which have been keys to the success of our multi-faceted PPS Optus retail kiosk programs