About Us

chameleon

We encourage a partnership approach to grow your customer base and brand.

Chameleon Customer Contact, an Australian-owned, customer contact and outsourcing specialist, established in 2011 by a group of experienced direct sales, merchandising and marketing industry leaders.

Our vision is to become an integral, trusted partner in your ongoing operational strategy.

We believe that people are the key to a successful, high quality and great value customer contact solution, from agent to executive level.

With our team's national track record of delivery, your decision to choose Chameleon for your customer contact requirements is a decision you will be glad you made!

Our vision is to provide our clients with
'best-practice customer contact solutions'.

Industries

We work with all industries of varying sizes. No one is too big or small.

industries
  • Telecommunications, including internet service providers, pre-paid mobile and mobile broadband
  • Utilities and the energy industry
  • Solar and green solutions
  • Not-for-profits, charities
  • Government – customer service & education campaigns, business development and mystery shopping
  • Pharmaceutical and medical storage solutions
  • Food & Beverage, including breweries, supermarket chains and direct-to-home groceries

We are ready to adapt, change and swing into action to suit our customer's needs.

Solutions

Overview

We tailor the best solution to suit your business

  • Business Sales (B2B)
  • Residential Door-to-Door Sales (D2D)
  • Retail Kiosks
  • Store-In-Store Sales
  • Event Promotions
  • Market Research and Customer Satisfaction Programs
  • Merchandising and Marketing
  • Direct Sales and Customer Contact Consulting
  • Mystery Shopping Programs

Merchandising & Marketing

Our merchandising & business sales teams are industry specialists at delivering product and brand awareness merchandising, ultimately increasing sales and activations and securing market share for our partners.

Our team have merchandised over 20,000 retail stores nationwide, including the negotiation and installation of over 6,000 permanent displays.

Multilingual Marketing Specialists

Our Ethnic Markets Expertise:

  • Over 4.3 million Australians speak a language other than English at home. With multilingual workforces we target these communities & deliver results exceeding standard market expectations. Our team has a proven, specialist competency in delivering programs to ethnic markets. Our experience includes managing key ethnic events and mobilising multilingual brand ambassadors to engage with the community and champion your brand.
  • We have existing relationships with, and are able to effectively target, recruit and engage, the right sales staff with the right language skillsets, for your multilingual marketing strategy.

A selection of languages which our staff speak are:

Arabic, Bengali, Cantonese, Farsi, French, Gujarati, Hebrew, Hindi, Khmer, Korean, Kurdish, Malay, Mandarin, Portuguese, Punjabi, Shanghainese, Spanish, Taiwanese, Tamil, Tagalog, Urdu and Vietnamese.

Our team have merchandised over 20,000 retail activations nationwide
including the negotiation and installation of over 5,000 permanent displays.

Recent Campaigns

Recent Campaigns

Alannah & Madeline Foundation
Marketing, brand champion activity and charity partner fundraising
Shopping centres and events

True Value Solar
Marketing, brand champion activity and new solar and energy sustainability product sales
Shopping centres and events

ActewAGL
Marketing, brand champion activity and new electricity and gas sales, solar and energy sustainability product sales and customer service
Shopping centres and events

Firefighters Calendar
Marketing, brand champion activity and charity product sales and customer service
Shopping centres and events

RSL Art Union: charity product sales, marketing and customer service at retail shopping centres, promotions and events

 

All campaigns are delivered with a focus on compliance and quality

Case Studies

Optus pre-paid products in conjunction with PPS Retail Kiosks

In 2011, PPS and Chameleon Customer Contact launched a retail customer acquisition channel, with the task of delivering sales of Optus pre-paid products. Sales kiosks were engaged in varied locations, including Australia Post stores, Optus dealers and through major promotional events, retail traffic hubs and key ethnic festivals.

Chameleon Customer Contact were able to demonstrate our proven, specialist competency by recruiting the ideal sales staff for a multitude of varied campaigns, with region-specific and / or multilingual skillsets. These sales professionals were recruited to suit target customers at these sites – such as Arabic speakers in Sydney's Western suburbs or Tagalog speakers for Filipino festivals.

By delivering robust compliance management systems and employee-model only engagements, Chameleon Customer Contact have consistently achieved industry-leading acquisition results whilst ensuring customer experience and the compliance are delivered in every customer interaction.

Project snapshot

Consistently delivering results 2x to 3x those of accepted industry standard, whilst delivering 100% compliant sales in all customer interactions.

Demonstrated ability to recruit staff with top-notch direct sales ability along with specialist multilingual skillsets and region-specific experience.

Demonstrating a recruitment and location flexibility and swift response time, which have been keys to the success of our multi-faceted PPS Optus retail kiosk programs

All campaigns are delivered with a focus on compliance and quality

Contact

Contact Us

Telephone: 1300 136 246 Email Us

Head Office
146 Langford Street,
North Melbourne, Victoria 3051

Adelaide
3/28 Greenhill Road,
Wayville, South Australia 5034

Brisbane
28B Ross Street,
Newstead, Queensland 4006

Sydney
73 Mary Street
St Peters, NSW 2044

Auckland
6/706 Great South Road
Penrose, Auckland, New Zealand

Canberra
71 Printers Way,
Kingston, ACT 2604

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We have effectively delivered over 15,000 new accounts for AGL,
maintaining an industry leading compliance record.

Employment

Auckland

National Manager NZ – Direct Sales

National Training & Compliance Manager

Team Sales Manager

Team Sales Manager

Sales Agent

Project Administrator

Administration Support Officer

Verification Team Leader

Verification Agent (Part Time)

Please contact abbey@chameleoncustomercontact.com.au for further information regarding these roles

Wellington

Team Sales Manager

Senior Sales Agent

Sales Agent

Please contact abbey@chameleoncustomercontact.com.au for further information regarding these roles

Adelaide

No current vacancies

We deliver training and specifically designed programs tailored
for each campaign both before and during the campaign.